TONEPIE (hereinafter referred to as "TONEPIE", "we", and "our") deeply understands the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting personal information to TONEPIE. This Policy applies to TONEPIE websites and products and services that display this Privacy Policy or link to it.
This Policy outlines how TONEPIE handles your personal information, but it may not cover all possible data processing scenarios. Information about the collection of product or service-specific data may be detailed in specific privacy notices or supplementary statements issued by TONEPIE at the time of product or service release, or in notifications provided at the time of data collection.
The purpose of this Policy is to help you understand the following:
1. How TONEPIE collects and uses your personal information
2. How TONEPIE uses cookies and similar technologies
3. How TONEPIE discloses your personal information
4. Your rights in personal information processing activities
5. How TONEPIE protects your personal information
6. How TONEPIE processes children's personal information
7. Third-party providers and their services
8. How your personal information is transferred globally
9. How this Policy is updated
10. How to contact TONEPIE
Personal information refers to various information related to an identified or identifiable natural person that is recorded electronically or otherwise, excluding information that has been anonymized. When you use TONEPIE products and services or interact with us, we may collect your personal information. The specific types of data collected will vary depending on the products and services you use and your interactions with us. You are not required to provide personal information to TONEPIE, but in certain circumstances, if you choose not to provide it, TONEPIE may not be able to provide you with related products or services or respond to or resolve the issues you encounter. TONEPIE will only collect and use your personal information for the purposes described in this statement. The personal information we may collect includes:
1.1.1 Information you provide to TONEPIE
(1) Account registration information. When registering an account, we may ask you to provide certain personal information, including your name, account, password, email, and phone number.
(2) Personal contact information. When you contact us, provide feedback, participate in our online or offline activities, subscribe to marketing materials, etc., you may leave your contact information, including your name, company name, position, email, phone number, etc.
1.1.2 Information obtained during your interactions or use of our products and services
(1) Device and network information. We collect relevant information about your device when you use TONEPIE products and services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, internet service provider, etc., as well as other technical information depending on the product.
(2) Interaction record information. This information will be submitted directly to us by you when you use our website, products, or services, as well as during interactions with us. For example, the information requests you provide to us, including the queries you input or the questions or information you provide for customer support, as well as communication records from online or telephone, email, or participation in online and offline activities.
(3) Log information. When you use TONEPIE products and services or view content provided by TONEPIE, we automatically collect and store necessary log information, such as the time of each access to the service, the page path accessed, client IP address, event information (such as errors, crashes, restarts, upgrades), etc.
1.1.3 Information from third-party sources and public information
Where permitted by law, we may also obtain data from public and commercial third parties or publicly available sources. For example, we may support our services by purchasing statistical data from other companies.
TONEPIE may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to determine personal identity. For example, TONEPIE collects aggregated statistical data, such as website visit counts. The purpose of collecting this data is to understand how users use TONEPIE's websites, products, and services. This allows TONEPIE to improve its services and better meet customer needs. TONEPIE may independently decide to collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will make efforts to isolate your personal information from non-identifiable data and use these two types of data separately. If personal information is mixed with non-identifiable data, it will still be regarded as personal information processing.
To ensure the normal operation of the website, we sometimes store small data files called cookies on your computer or mobile device. A cookie is a plain text file stored on your computer or mobile device by a web server. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, site name, and some numbers and characters. With cookies, websites can store user preferences or data such as items in a shopping cart.
The purpose of enabling cookies for TONEPIE is the same as that of most websites or internet service providers, which is to improve user experience. With cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using persistent cookies). Cookies allow websites to save settings such as language, font size, and other browsing preferences on your computer or mobile device. This means users do not have to reconfigure their preferences each time they visit. If a website does not use cookies, it will treat users as new visitors each time they open a webpage. For example, if you log into a website and navigate to another page, the website will not recognize you and you will be logged out again. TONEPIE will not use cookies for any purposes other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, and most web browsers have features to block cookies. However, if you do so, you will need to manually change your user settings each time you visit our website.
In addition to cookies, we also use web beacons and pixel tags on our website. For example, emails sent to you by TONEPIE may contain click-through URLs linking to content on TONEPIE's website. If you click that link, TONEPIE will track the click to help us understand your product and service preferences and improve customer service. Web beacons are usually transparent images embedded in websites or emails. With pixel tags in emails, we can know whether the email has been opened. If you do not wish for your activity to be tracked in this way, you can unsubscribe from TONEPIE’s mailing list at any time. Your use of our website means you agree to the use of cookies, web beacons, and pixel tags as described above.
Generally, TONEPIE does not disclose your personal information to third parties, except in the following scenarios:
(1) In cases where certain services are provided by TONEPIE's authorized partners, TONEPIE will share your personal information with that partner as described in this policy. For example, we may entrust partners to handle hotlines, send emails, provide technical support, etc., and we will require partners to use your personal information only for the purpose of providing services on behalf of TONEPIE;
(2) We may disclose personal information among TONEPIE's affiliates. We will only disclose your information within TONEPIE's affiliates for specific, clear, and legitimate purposes, and only disclose the information necessary to provide services. For example, when registering a TONEPIE account to avoid duplicate registrations, we need to verify the uniqueness of the account to be registered;
(3) In accordance with applicable legal requirements or in response to legal proceedings, TONEPIE may also disclose your personal information to relevant law enforcement or government agencies. In certain jurisdictions, if TONEPIE is involved in restructuring, mergers, or bankruptcy and liquidation litigation, your personal information may also be disclosed to the parties involved in the transaction.
(4) TONEPIE may also disclose your data when there is a reasonable need, such as for contract enforcement, or when we believe it is necessary to disclose to prevent bodily harm or property damage or to investigate possible or actual illegal activities.
You should ensure that all personal information submitted is accurate and complete. TONEPIE will make efforts to maintain the accuracy and completeness of personal information and update it in a timely manner.
When required by applicable law, you may (1) have the right to access and copy the specific personal information we hold about you; (2) request us to update or correct inaccurate personal information; (3) refuse or restrict our use of your personal information; (4) request us to delete your personal information; (5) request us to explain the rules regarding personal information processing. If you wish to exercise your rights, please click here to provide feedback to us online. For security reasons, you may need to provide a written request. We will verify your identity according to local legal requirements. If we have reasonable grounds to believe that these requests are deceptive, impractical, or infringe on the privacy rights of others, we will refuse to process the request.
When required by applicable law, when TONEPIE processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent does not affect the legality and validity of our processing of your personal information based on your consent prior to the withdrawal, nor does it affect our processing of your personal information based on other appropriate legitimate grounds.
TONEPIE values the security of personal information. We adopt appropriate physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, alteration, damage, or loss. For example, we use encryption technology to ensure data confidentiality; we employ protective mechanisms to prevent data from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training sessions to enhance employees' awareness of the importance of protecting personal information. We will make every effort to protect your personal information, but please note that no security measures can be completely foolproof.
We will retain your personal information for the period necessary to achieve the purposes described in this policy, unless required or permitted by law to extend the retention period. Due to different scenarios and the different nature of products and services, the data retention period may vary. The criteria we use to determine the retention period include: the time required to achieve the business purpose that necessitates retaining personal information, including providing products and services, maintaining relevant transaction and business records, managing and improving the performance and quality of products and services, ensuring the security of systems, products, and services, addressing potential user inquiries or complaints, troubleshooting issues, etc.; whether the user consents to a longer retention period; whether there are specific requirements for data retention under laws, contracts, etc. We will retain your registration information as long as your account is necessary to provide you with services. You can also choose to cancel your account, and after canceling your account, we will stop providing products and services based on that account, and in the absence of special legal requirements, delete or anonymize your corresponding personal information.
Our products, websites, and services are primarily aimed at adults. Children (minors under the age of 14) are not allowed to create their own user accounts without the consent of a parent or guardian. For situations where we collect children's personal information with parental consent, we will only use or disclose this data in ways that are legally permissible, with parental or guardian explicit consent, or as necessary to protect children.
If TONEPIE discovers that it has collected children's personal information without prior verifiable parental consent, it will take steps to delete the relevant data as soon as possible.
To ensure a smooth browsing experience, you may receive content or web links from third parties (hereinafter referred to as "third parties") provided by TONEPIE and its partners. TONEPIE has no control over such third parties. You can choose whether to access the links, content, products, and services provided by third parties.
TONEPIE cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to their privacy protection policies.
TONEPIE reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will publish the latest version of the privacy policy here. If we make significant changes to the privacy policy, we may also notify you through different channels, such as posting a notice on our website or sending you a separate notice.
If you have any privacy complaints or questions to contact TONEPIE's data protection officer, please click here. Generally, we will respond within fifteen working days. If you are not satisfied with our response, especially if our personal information processing behavior infringes on your legitimate rights and interests, you can also file complaints or reports with regulatory authorities such as network information, telecommunications, public security, and industry and commerce.
